Information

Systmonline

Do you know about Systmonline?

You can contact the surgery online to:

  • Make/Cancel appointments
  • Order repeat medication
  • Update your details
  • See a summary of your Medical records

Get a username and password from Reception and then click the Systmonline tab.

Systmone online forms (link to be added)

Privacy Notice

Privacy Notice

As a result of the revision of the Data Protection Act 1998, the new General Data Protection Regulation (GDPR) requires the practice to raise awareness of what personal data we hold, how we collect data and with whom your data is shared.  Please review the attached Patient Privacy Notice for full details.

The practice has also produced a Children's Privacy Notice.

Another requirement of the GDPR is the practice must have a named Data Protection Officer (DPO).  The services of Paul Couldrey data protection officer, have been engaged for this practice and other practices locally. 

 

 

 

 

Young person's consent form

Young person's consent form

From the age of 13, you are able to look after your own medical records.  You can also have an adult(s) of your choosing, to access your medical records, book appointments, ask questions on your behalf but we need you to agree to this.  This is called giving your consent.

We have made a Young Person's Consent Form for this purpose.

It is important to know if at any point you want to change or remove the adult you can call the practice to do this or come in to see us and we will be happy to help.  

What happens when you are referred by your GP to see a specialist?

What happens when you are referred by your GP to see a specialist?

This leaflet describes what you can expect to happen if you are referred by your GP to see a specialist or consultant, at a hospital or community health centre.

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Summary Care Record

Summary Care Record

There is a new Central NHS Computer System called the Summary Care Record (SCR). It is an electronic record which contains information about the medicines you take, allergies you suffer from and any bad reactions to medicines you have had.

Why do I need a Summary Care Record?

Storing information in one place makes it easier for healthcare staff to treat you in an emergency, or when your GP practice is closed.

This information could make a difference to how a doctor decides to care for you, for example which medicines they choose to prescribe for you.

Who can see it?

Only healthcare staff involved in your care can see your Summary Care Record. 

How do I know if I have one?

Over half of the population of England now have a Summary Care Record. You can find out whether Summary Care Records have come to your area by looking at our interactive map or by asking your GP

Do I have to have one?

No, it is not compulsory. If you choose to opt out of the scheme, then you will need to complete a form and bring it along to the surgery. You can use the form at the foot of this page.

More Information

For further information visit the NHS Care records website or the HSCIC Website

Download the opt out form >>>>

Flu Information

For more information on flu immunisation, including background information on the vaccine and how you can get the jab please see the following:

Seasonal flu jab.

For other useful links see the following:

HPA - Season Flu Guide

RCGP & RPS Joint Statement on Flu Vaccines

Seasonal Flu guide

 

 

 

Car Parking

There is plenty of car parking at Middlestown, Flockton has 2 spaces at the front of the building  but the Sun Inn have kindly given us permission to park in their car park (when their chain is not across) and Emley Is road side parking.

Access for Disable Patients at all 3 sites

The premises were designed in accordance with regulations at the time of building (2002), with access for disabled patients. We also have a hearing loop on the reception desk, and the facility for blind people to bypass the patient call display. If your access needs for services at the centre are not met by the facilities provided please let us know.

There is access to the surgery and toilet facilities for patients in wheelchairs. We have a display call system for patients who are hard of hearing, and partially sighted/registered blind patients will be called by reception staff. If you find our facilities lacking for your particular disability, please bring this to the notice of the practice manager, or the clinician you are seeing at the surgery.

Patient Advice and Liaison Service (PALS)

The PALS service is accessible to patients, their carers, friends and family. The PALS service treats every enquiry with the same level of importance and the same level of confidentiality.

The service is open from 8.30am to 4.30pm Monday to Friday

Mid Yorkshire Hospitals NHS Trust also have a PALS office situated at Pinderfields Hospital Level C

The Office is available by telephone 8.30am to 5.00pm Monday to Friday and to callers in person between 10.00am and 4.00pm

There is also an NHS England customer contact centre. They will be dealing with calls from patients and the public about issues relating to primary care, for example calls about GP practices or registering with a dentist. For more information, you can:

 

 

 

Carers Direct

Carers Direct

Are You a Carer?

If you are please let us know - we may be able to help you

There is a wealth of information on NHS Choices about carers and caring. Below are some links into the site that we hope you will find useful.

 

Watch this video on: caring for a parent at home

 

Caring responsibilities can make it difficult to maintain friendships or develop new ones. Telling your friends you're a carer is important so they understand and can support you.

 

Caring for someone can be a full-time job, but it's essential that you take time out for yourself too. Read our guide to accessing breaks and respite.

 

Do you know your tenancy rights as a carer? Are you aware of all your care at home options? Do you need tips on moving someone around the home?

Contact Carers Direct

Telephone

0808 802 0202

Helpline Information

http://www.nhs.uk/carersdirect/carerslives/updates/pages/carersdirecthelpline.aspx

Email

CarersDirect@nhschoices.nhs.uk

Office Hours

Lines are open 8am to 9pm Monday to Friday, 11am to 4pm at weekends. Calls are free from UK landlines.

Carers support groups

Finance and Law

Help claiming benefits, looking after your bank balance and understanding the legal issues of caring.

 

Directing carers to the benefits that can help them in their caring role

 

Advice and information on helping the person you look after get the benefits that they are entitled to

 

How your benefits maybe affected after the death of the person you look after and what happens to their benefits

 

Advice for when carers find they have to take over the legal affairs of the person they are looking after

 

Advice for carers and the people they are looking after on claiming a whole host of other benefits unrelated to their disability or caring

 

Advice on keeping a tight rein on household and personal finance for carers

Information on claiming tax credits and whether you might be eligible

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