Appointments

Appointments are pre-bookable up to 12 weeks in advance. We will try to meet your needs where it is possible, sometimes there is a longer waiting if you ask for a specific clinician. To book appointments telephone 01924 237100 selecting option 1 for appointment visits. Don’t forget you can also book appointments online and cancel them 24/7. Please ask the receptionist for more information.

Accessibility For Patients with Disabilities, Impairments or Sensory Loss.

Accessibility to help the practice have a consistent approach to identifying, recording, flagging, sharing and meeting information and communication supports needs of patients, parents and carers where those needs relate to a disability, impairment or sensory loss.

Please inform the receptionists at the practice if you have any special requirements to help us communicate better with you.  Once we have been informed of your preferred method of communication this will be flagged on medical records to ensure we are consistent with you care and communication at all times.

We offer Systmonline access, sms messaging, and telephone access.

 

 

 

Types of appointment

Home Visits

Home visit requests should only be for patients who are genuinely housebound or terminally ill. Please bring children to surgery to be seen. The doctor can see four or five patients in surgery in the time it takes to carry out one home visit, if it is some distance away. It may be possible for you to be seen as a priority if you are very ill. Please make arrangements with the triage doctor. Please help us to help you by making home visit requests between 8:00am and 10:00am on the visit request option from the menu on the surgery number. Attending at the surgery during the day or the out of hours centre at night.

Alternatively you may choose to consult with the NHS by telephone or over the Internet. The number to ring is 111. General health information and useful information, such as opening times of late-night pharmacy and how to get a NHS dentist are available on 111. If you do ring when the surgery is closed you will be transferred automatically to the Out of Hours service after taking the option for a medical emergency.

 

 

Nurse Late Night Sessions

 

There are a number of late night sessions run by the practice nurses and HCA, for those that work please ring the medical centre on 01924 237100 to book an appointment

 

 

 

Weekend Appointments

Do you find it difficult to attend the surgery due to work commitments? 

The practice has its own extended hours session  here at Middlestown every Saturday morning for patients with prebooked appointments, anybody that becomes ill and does not have an appointment must ring the 111 the out of hours service. The practice telephone lines will not be open at the weekends. 

If you are ill between the hours of 6.30pm and 8.00pm Monday to Friday,  Saturday and Sunday 8.00am-3.00pm,  Middlestown Medical Centre patients also have access to book an urgent West Wakefield Extended Hours appointment with a doctor or nurse at Ossett Health Villiage.

When you ring the out of hours service on 111 please ask to make an appointment with them.

 

 

Telephone Consultation

Doctors and nurses are using the telephones more often to discuss problems with patients. We are using telephone consultations frequently for patients requesting acute/same day appointments. This has several advantages, if we can assess your problem and we are confident that it can be managed without you having to come to see us then it saves you time if you do need to be seen we can give you a convenient appointment and see you in the surgery. This initial telephone consultation will usually take place within an hour or two of you phoning us and so we can assess your problem much quicker than waiting for an appointment.

The receptionist will ask you the following name, address, contact telephone number and a brief description of why you need to see the doctor or nurse, this helps the clinician prioritise your call.

Consent Required

Before we begin examination or treatment we need your consent (if 12 and under we require consent from parent/guardian)Change, 12+ would have to be assessed for competency to consent individually by the Dr to do so.Consent can be given in a number of ways. It may be by a signature on a document (for example if some sort of “invasive” procedure is to be carried out – minor surgery etc). It may be verbal (for example if the GP asks if he can look at your leg injury etc).

However it may also be implied. This means that you do not specifically give your consent, but your actions (for example rolling up your sleeve for a blood test or laying on the couch with your trousers unfastened for examination) state that you are happy to have the GP carry out his/her work. It is your right not to give consent, particularly if you are unhappy about any part of the procedure. Please let a GP know if you are unhappy and do not consent to being examined or treated, or if you require further clarification first.

Young Peoples Life Style Appointments 13-19 year olds

From the 1.4.2016 The Practice Nurse Helen Scholey will be running a young persons clinic.  Patient has to be aged 13-19 years old to book into these appointments and she will go over life style and offer advice or sign post patients to most appropriate service.  There appointments will be every Monday afternoon.  To book an appointment please ring 01924 237100.